Hot Tub Troubleshooting

Owning a hot tub is all about relaxation and enjoyment, but it's important to keep an eye out for potential issues that could dampen your tranquility. Don't worry though, with a little troubleshooting and some helpful tips, you'll be back to soaking in no time!

1. Brrr, it's cold in here!

If your hot tub is not heating up, don't panic. First, check the water level and look for any blockages in the circulation system. Blockages can be caused by dirty filters or scale build up behind the jets. Give your filters a good soak in filter cleaner, let them dry and put them back. Make sure the jets are fully open and properly pushing water through. Top up the water level if needed and inspect your hot tub cover. Older or damaged covers can allow heat to escape. Be sure to carefully inspect your hot tub cover before the weather turns and replace it if needed. Adding a cover lifter will make it easier to move the cover and help prevent damage. You should also carefully remove heavy snow and never place heavy objects directly on top of the cover.

If none of these steps work, it could be a damaged heating element, so it's best to call in a professional to have it checked out.

2. Where are my jets?

The jets in your hot tub are key to an invigorating water massage, so if they're not working, it can really put a damper on your experience. Check to make sure the jets are open and remove any debris like calcium or dirt. If the problem persists, try turning the jets on and off in 10-15 second intervals to force out any airlocks in the lines. Dirty filters can also cause low or weak jet pressure. Make sure you rinse your filters weekly and chemically clean them once a month.

3. Who turned up the volume on my hot tub pump?

A noisy pump can be a real mood-killer, so let's try to find a solution. If your pump is making a deep growling noise, it likely needs water. Make sure the water level is topped up and all valves are open. If it's a high-pitched squealing noise, your bearings may need lubrication or replacement.

4. What does this error code mean?

Error codes on your control panel can be frustrating, but don't worry. Check your owner's manual to find out what the code refers to. Your owner’s manual will help you identify the error code and provide some troubleshooting advice.

5. Why is there so much foam?

If your hot tub water is cloudy, foaming or giving off a musty odour, start by checking the water balance. Professionally testing the pH, alkalinity, calcium and sanitizer levels every month will help keep the hot tub equipment protected and the water clean. At home testing with test strips should be done weekly in order to prevent water issues from arising.

A build up of organic contaminants such as sweat, detergent and natural body oils will cause foul-smelling, murky and foamy water. Including an enzyme treatment with your weekly maintenance program will drastically reduce the water issues.

If the problem persists, it might be time to drain, clean, and refill your hot tub with fresh water. Deep clean your hot tub by using a line purge and chemically clean the filters. Hot tubs should be drained and cleaned every 3-4 months.